Before I get into the flight and my trip back home (which still isn't done yet) I must tell you about your service. First, pick up from the airport was great. I told you this in a previous email, but Sam was very professional and made the trip not feel like over an hour. Here's something I didn't tell you about Sam though--I mistakenly over paid him (for some reason I gave him the money for pick up and departure transport) and he came all the way back to the resort to return my money. This also highlights another cool customer service point about your business--nobody asks about money nor counts it in front of you to see if you gave the correct amount. There is a level of professional trust that you don't experience these days and that was refreshing. We do a lot of travel--two vacations a year--so I've seen and experienced a lot. Customer service is sorely lacking these days. It was nice to see a company that has restored it to its proper place.
The island expo tour with Sammy and Randall was the best. My wife didn't know it was going to be a private tour and she really enjoyed it and was excited by that. We visited a lot of places and tried some local cuisine and was never once asked to hand over any money. In fact, on our trip to the volcano I went to give the tour guide a little tip but didn't have any smaller bills than a $20. I asked Sammy if he had change and he didn't. However, he kindly gave her a small tip on my behalf without even thinking about it. Needless to say I gave him an Randall a generous and well deserved tip.
Finally, our pick up at the resort to return the airport was done by a very nice young man who introduced himself as "J". He was very professional and made us feel like we had our own private driver to take us anywhere we pleased on our way back to the airport. We enjoyed great conversation and had a lot of laughs. He told us some interesting things about the company that sounded exciting. I checked it out when we got to the hotel in Miami (American Airlines decided a few months ago to move our return flight to Cleveland from Saturday night to Sunday night necessitating the overnight stay) to find out we were driven by none other than Mr Janus Gyan himself. We didn't know we were getting a treat. That was awesome when I figured that out late last night. I got a little smile on my face. I told my wife this morning and she just said "no way".
Using your service was the best transport and tour experience we've ever had! I mean that. If any of my friends visit the island in the future I will definitely refer them to you. As I mentioned before, businesses seem to have lost the art of customer service these days. That's sad and unfortunate as it diminishes the experience one could be having. It was very refreshing to experience true customer service! Keep up the good work, and may your business continue to prosper.
Having just returned this morning, we are still in shock!!!! We cannot thank you enough for making our holiday so special.
Everyone has a story to tell.... Where can we start? First and foremost all you will read here is TRUE. Do not look any further if you want personal, friendly service and good value for money. We used Real St Lucia for both airport transfers and island tour. Little did we know (or maybe we had a bit of an inkling having read previous reviews...) that that was the best decision ever!
We landed one hour late and Sam was there waiting for us with a 360C smile. He gave us such a mouth watering introduction to the island- a young man who loves his island and that came across as clear as the Caribbean waters of St Lucia! On the return journey, the “boss” himself, Janus drove us back to the airport- so enthusiastic and professional. That was the cherry on the cake!
As for the island tour, Danny was our driver and boy did he make it a tour to remember. His knowledge was second to none. As ex- teachers we were excited at the thought of a quiz at the end. It was amazing how much we had absorbed during the leisurely drive. This certainly made Danny the “Top of the class”. Nothing was too much trouble for him: photo shoots, stops wherever we liked- even finding an idyllic spot on the beach for a picnic with the Piton in the background. At the end, he was so good to stop at the duty free shop in Castries for the “must have” Chairman’s reserve rum and craft market.
The trip to St Lucia was booked on the spur of the moment and we were so lucky to have found a gem on this paradise island- the Real St Lucia company- A best kept secret we want to share!!!!!
Elisabeth and Chris
My husband and I were in St Lucia in January of 2010 and did a private tour with your company which we enjoyed immensely! We went zip lining and our guide (we think it was Janus) took us to Eudovic Studios on our way home. It was an unexpected stop and such a nice way to learn about the artist as we got to meet him and talk about his pieces. The thing we enjoyed the most was the personalized tour and the fact that we were able to go just the two of us, instead of travelling with a large group of people. I can’t forget to mention the homemade rum punch as well!! Best we’ve ever tasted!!
Jennifer & Warren Price
Everything was fantastic.
The drivers were prompt and the vehicles were very nice, clean and comfortable. Marcus who picked us up at the airport (I believe is his name) was really informative and welcoming and set the trip off on a good note. We felt like he gave us a mini tour on the way which was great, more than expected. We passed many people traveling by older mini vans or buses and they were very jealous. At the viewing point in Denaru on the way to the hotel, someone asked who we booked though to get such good service and we gladly referred them to you.
Sam was 15 minutes early and waited patiently for us as we checked out and gave us some interesting information about everything from crops to fishing on the way back.
Your entire team was very professional, hospitable and courteous. I would certainly use your services again and recommend them to my clients. Your prices were about HALF of other tour operators on the island.
We had a great time on the excursion on Dec. 31. The driver was prompt, informative during a drive to Gran Piton, and friendly. I also appreciate you adjusting the scheduled day at the last minute to accommodate us.
Thanks again, Aaron
We can't thank you enough for all of your help during our trip. The rides to the airport were simply flawless - smooth, safe, comfortable and equipped with friendly, knowledgeable drivers. The Volcano Night Bash Tour was the highlight of our trip.
We loved the exclusivity of the tour, the views of the island, the relaxation of the hot springs and ending the night with a delicious meal at Boucan.
One million thanks for helping to make our trip smooth and memorable! Without doubt, we would recommend you to anyone traveling to St. Lucia.
All our best,
Travis and Vanessa
I wanted to say John and I had a fantastic time on the trip yesterday. David was brilliant. He made the experience so memorable and we learnt so much so much about the island from him. It has so far been the highlight of the trip. Please do pass on our thanks to David for being so brilliant and we'll definitely be recommending the tour to our friends back home.
Danny picked myself and two friends up from The Body Holiday resort on 21/09/2013
to do the " Island Tour " , exactly at the appointed time and gave us a truly memorable
day . He said he had a PHD in driving ha ha but what he really had was the equivalent
in St Lucia history , facts and figures . He was the most informed driver I had experienced .
combined with a sense of humour . He was most patient when we did our photos , indeed
he took many of the best ones of us himself using each of our cameras in turn . We felt he
went over and above his brief in order to give us this wonderful day . Please , please pass on
our thanks to him , he was a star .
We have recommended you to many at the resort . Your price was right and your service gold
standard . My self and another friend took a transfer back to the airport with Henry , again in a
beautiful clean car . my friend cancelled her transfer she had booked with hotel and shared with
me for a fraction of the price she had been quoted . I cannot fault your service Janus . Well done .
Thanking you again , hope to come back soon .
Best wishes Pat Singh
Thanks so much for everything. We appreciate all your services. We had no issue getting back to the airport. We also enjoyed our private tour day with Danny...he was a great guide & taught us a lot about the island. Thanks again for everything; we will be sure to recommend you to others.
I'm already planning my next holiday!!!
Thank you so much for providing us with a stress-free safe passage to and from the hotel and airport. Your drivers were perfect gentlemen, and very helpful. We will definitely be using your service again for St. Lucia excursions and transfers, and will certainly recommend your service to anyone traveling to St Lucia. I have kept your details for when we return to St Lucia...hopefully in the not too distant future.Once again, thank you so much. Enjoy the sunshine!!
Lawrence did a great job in taking the places we wanted to go . We loved the mud bath and
seeing Soufriere volcano and the waterfall. The guided nature trail is beautiful and has
such a great view of the Pitons. He took us to great places to take pictures as well.
Good Job! We will tell others about your company tours.
Hi Janus, it was lovely to be met at the gate. The driver was lovely, polite & helpful & gave us info about the island. Winston was also a very good driver & despite the steepness of the roads we felt very safe.
Many thanks for your help & efficiency in sorting our travel arrangements out.
Hello Janus, We were late upon arrival to St. Lucia, but as promised, our guide was waiting on us with a sign with my name on it. Our tour guide was Lawrence, and we had a wonderful time with him. Lawrence is very knowledgeable, and knows how to treat his guests. He is an asset to your business. My family and I agree that St. Lucia was the best of our island visits. The beauty and hospitality are second to none. I would highly recommend anybody to visit St. Lucia, and advise them to use your tour service (and ask for Lawrence!!) Thanks again for the lovely time,
Bellant and family.
The Island Expo was fabulous! Dave arrived at our resort right on time. We embarked on our 5 hour excursion which was great. Dave realized the cruise ships were in so he bypassed the Marigot highlight, until on the way back, to keep ahead of the crowds. At the first stop he expertly told us how to bargain with the vendors and it worked!! He even realized we were shortchanged at the Piton Falls highlight and "discussed" the mistake with the cashier getting us the right amount.
Having Dave as our personal guide made the excursion worthwhile. He didn't rush us, was very courteous and even took our pictures at the mud bath--and we only asked him to hold our camera!
The tour delivered everything you promised and more. We learned so much about the island's history and current events.
I can't imagine a better way to explore beautiful St. Lucia then with your tour. Keep up the great work!!
Our tour was awesome! Danny went out of his way to make sure that we saw everything that we wanted to see and other sights that he thought we would enjoy. And enjoy we did! From the volcano to the beautiful Botanical Gardens and the stops along the way to enjoy fresh mangos, bananas, coconut, bread and the local beer, it was all fabulous. Real St. Lucia Tours is the real deal and I would recommend it to anybody visiting your beautiful island. When we visit again in the future, I will definitely book another tour.
Thank you so much for making our visit a memorable one!
Mike and Sue
We had a great time on our guided Island Expo tour, getting to see all the sights of your beautiful island. I think the highlight was stopping at the Sulphur Springs and enjoying a mud bath - our kids really enjoyed that, and it was among their favorites of our entire cruise. We were especially impressed that there was no charge for the children, only for the adults. Winson was an excellent guide who was very knowledgeable about all aspects of the island, its history, and the various sights we saw. He monitored our time well ensuring we were back at the port on time, even after we spent extra time at the mud bath. We look forward to coming back on another trip to get to the top of the Pitons with you!
Yes all three of our experiences with Real St Lucia more than met our expectations. Everything was organized expertly and we were all very impressed. Lawrence and Danny were courteous, prompt, pleasant and knowledgeable. We had a wonderful half day tour with Dave who made enjoying your beautiful island unforgettable. As our time was limited we only got an overview of the many things St Lucia has to offer, so we hope to be able to visit again soon. Certainly Real St Lucia will be a part of our next visit, and we will recommend it to anyone who is planning a trip to paradise!
Once again, thank you for everything and we look forward to using your excellent services again in the near future!
Thanks and best regards,
Thank you for the great tour of St.Lucia. Sammy was a well informed great guide of your beautiful Island. My travel companions were a little worried about using a private tour company, there fears were soon relaxed. The tour van was great and we saw a lot of your Island. Thank You very much!!! We will definitely use your service next time we are in St.Lucia. We will be back.... It is our favorite Island in the Caribbean!
Let me tell you.... Of all the islands we visited on our cruise, St. Lucia is the far best island we visited.. Danny is one tour guide you do not want to lose... From beginning to end!!! He took us around the whole island to all the points of interest that we like.. was very patient and allowed enough time for us to enjoy St. Lucia. He stopped off and got us some local bananas, and a bunch of pomsethere ( golden apples) and butter bread.
The waterfall was great and the kids loved it.. felt like home for a moment! I personally loved the sulfur springs.. :) He and my hubby both shared similar vehicular interest and while we were touring he was showing him what he was looking for as options.. ( i think that was golden)... Danny was informative, interactive and very hospitable. We are able to take back historical knowledge as well as our adventure as memorbilias... A definite must to revisit lovely St. Lucia..
Hi, Janus. We appreciate so much the professional & experienced guide, Sammy! He was was very informative, understandable & most of all FUN! He certainly knew his island home and his pride in showing it to us was very warm and wonderful. St. Lucia tours can't be beat! All of our cruise passenger friends were very envious when we told them of our private tour for less than what they paid for on the cruise line. Never will forget the bananas! The queen of England is a lucky lady to have the corner on the market for those beauties! Wonderful, Wonderful Day!
We had a fabulous time on our tour thankyou. Danny was fantastic,what a great guy, he showed us everything we wanted to see and gave us lots of information on st.lucia. He was flexible with us and didn't rush us in any way and gave us lots of tips and advice along the way. We were also so grateful to him for taking lots of photos for us, he handled our SLR camera with care and confidence - like a pro! The scenery in st.lucia is so beautiful and we were so glad to experience it this way instead of on a big tour bus with lots of other people! Danny also took us to a great little place for lunch where we got to try some real local food. We would have no hesitation in recommending Danny to other tourists who want to have a personal experience of the real st.lucia! Thankyou!!
Thanks for providing a great service. I was leaning to renting a car during my stay, but now I am glad to have used your airport transfer services. If I would have been driving, I would have missed everything trying to figure out how to navigate and getting used to the driving.
Gideon and Shawn were both gracious drivers who made the trip much more personable. I felt like I didn't just hang out at a resort, I got to know the people and culture. Both drivers were attentive to detail, accommodating, and focused on us enjoying ourselves.
You island home is beautiful and a paradise unto itself, but your greatest treasure is your people. We made many friends along on our excursion and they will reside in the fond memories we carry with us of St. Lucia.
Joe and Susan
Danny was wonderful. He was full of information and included several “special stops” that gave us local experiences; fresh coconut water and jelly, fresh bread, etc.
We really enjoyed his service!
I look forward to working with you again in the future.
The tour was wonderful and of course Sammy made it all the more interesting. He is very knowledgeable and entertaining. I especially loved the mud bath at the Volcano.
the day on St. Lucia was a great experience for a party of five german cruise-liners.You had made reservation and booking per online easy, the guide was the best, we had wished to focus on Castries, the Diamand Falls with Bontanical Garden and a snorkeling beach. He made our wishes and dreams come true, was a safe driver. The car was very comfortable and the return to the pier on time.
Thanks, we will come and ask your for service again, best regards, Gustav
Mr. Janus, Just wanted to let you know that we enjoyed our Piton hike. We just did not have the time to complete it. We will have to try again next year. Our driver and guide were excellent! Thank you for helping to make our time in St. Lucia so memorable. Jeri Reffitt
Our guide was excellent, very informative and pleasant, and the price for the tour was great as well. Thank you very much for arranging the tour for us...we will definitely recommend your tour company to others who are visiting St. Lucia.
We had a great time in St. Lucia. Sammy did an excellent job showing us the best of your beautiful island. I was extremely impressed with his professionalism. He made the entire day a fun-filled one where we were able to learn so much and see the sights and cultural aspects. We tried banana ketchup, creole bread and cassava bread! He was great with the kids in our group too. I would highly recommend your services, and especially our friend Sammy, to anyone visiting St. Lucia.
Best regards and thank you!
We really had a nice time. Our guide, Danny, picked us up on time and did his best from the beginning of the day. He took us to all the places we wanted to see, showed us a few other beautiful places, provided us with interesting information about St.Lucia, let us taste several local products (bread, coconut, banana chips and beer) and was really helpful in all respects.
We really like the tour and we would like to thank you (and especially Danny) for it.
hi Janus, St Lucia was my favorite island, the most authentic and full of original different culture. Sammy was amazing, we loved the cassava breads , creole bread and the lunch at Fedos was superb! You are lucky with the food you have in your country, i would be so fat!
All the best and thank you!
We really loved the tour and the tremendous job Sammy did for us. We will ALWAYS remember him and the close up look he gave us to all parts of the island. I highly recommend you folks to anyone who wants a superior experience at a very fair price. God Bless all of you!
Elizabeth and I absolutely loved our tour of your beautiful island of St. Lucia. Our guide Linus (not sure about the spelling) was everything we had hoped for. He was extremely knowledgeable, funny, courteous and we just genuinely enjoyed our time with him. I give you my word that I will recommend youur company to friends that may be traveling to St. Lucia.
Please tell Linus that Elizabeth and I send our best and one more Thank You for a great tour.
I just wanted you to know how much we enjoyed our day in St. Lucia. Drew was a wonderful guide and driver. He took us for a lunch that was enjoyed by all of us and at an extremely reasonable price. I had mentioned that we had teenagers with us, and we probably would have liked a little more beach time for them, however completely understandable that St Lucia's roads take considerable time to get from one place to another.
Thank you, I'll be back to St Lucia one day, and hopefully sooner than later.
We had a wonderful, full day with Lambert. He was very informative, kind and accommodating! We were surprised at how much we were able to do and see in just one day. We look forward to returning to St. Lucia some day and will certainly call you for another tour!
We have conquered the Gros Piton !
The view was breathtaking, the hike a bit of a challenge in some spots ( not for James ) but we've done it and it was worth it !
Great guide - Cameron , really patient with wonderful stories. Vincent is a great driver, the roads are definitely a challenge here, but he got us safely there and back.
Malita & James
Janus, our visit to St. Lucia was wonderful. Our only regret was we couldn't stay longer. David was the best - personal, friendly, informative, and very proud of "his" island. Great match for our group. A special thanks to you, also, for arranging everything, responding quickly to all my e-mails/questions, and taking a personal interest in our trip. Good luck in your future endeavors - we wish you and your company the very best in the future.
Davie was fabulous. He was there on time, was so pleasant and did a wonderful tour. In addition he was a cautious driver. He also took care of our transportation needs the following morning for the relatively short cab ride between hotels.
Thank you so much for your assistance.
We just returned home last night. Our group of 21 had a wonderful tour with your guides. Everyone said they had a great time.My husband and I paid for the entire group as a Christmas gift.
Thanks very much for a great experience on St. Lucia.
The trip has been great, very relaxing. We all enjoyed the tour on tuesday and thought Ian was a great guide. I will be recommending your services to friends who will come to st lucia later in the month.
Thanks for your help,
Happy Holiday Season to you and yours.
We loved the tour and were very pleased with Darrel, as he is a terrific tour guide. Thank you so much for making St. Lucia such a memorable island for us.
Gloria and Ron Schwartz
Would just like to tell you what a great day out we have had with Matthias. He was very friendly and knew everything about everything. We thoroughly enjoyed the day have no hesitation in recommending him to others
We visited the Caribbean in the middle of 2009, and man did we enjoy it. The beaches, the rainforests and the breathtaking Pitons had to be seen to be believed. Our holiday was exceptional thanks to the excellent tour guides that showed us around the magnificent island. Janus and the team at Real St.Lucia Tours provided a friendly and professional service, and we have no doubt that we will back again very soon!
Scott C Dudley
“One Love, with Real St.
Lucia Tours. Reggae sun is the best.”
Real St. Lucia Tours is the reason why our St.
Lucia vacation has been so memorable. From every angle of St. Lucia,
from the land to the sea tours, we did it all. Friday night fish fiesta
in the village of Anse La Raye, also Friday night jump-up street party
at Gros Islet. Our day trip from Castries to Soufriere was one of the
best. The zip-lining in the south, and ATV tours was awesome. If you are
planning on visiting St. Lucia, Real St. Lucia Tours should be your
only option. They don’t just show you a good time in St. Lucia, they get
in the fun too.
Chicago, United States
"REAL TOURS FROM REAL ST. LUCIANS"
We are a group of 120 persons, who travelled to St. Lucia in
January. We were booked at the Almond Morgan Bay at Choc Estate,
Castries, and with much to pay for accommodation we were hoping to pay a
lot less for our airport transfers and island activities. This is where
Real St. Lucia Tours came in, with an affordable do-it-all island
package, we got an all-inclusive rate for airport transfers, and island
touring with sumptuous local food and beverage, entrance fees to
sightseeing attractions, and even a boat tour of the world renowned
Booking with Real St. Lucia Tours was absolutely dynamic, they
exceeded our expectations. All 120 persons in the group were relieved to
have such an outstanding company represent us. Now we are considering
returning to St. Lucia, possibly next year, and Real St. Lucia Tours is
definitely our provider for airport transfers, island touring, and much,
much, more St. Lucia adventure.
"A hell of a good time in St. Lucia"
You can’t enjoy the many wonders and unknown
hot spots in St. Lucia unless you book with a St. Lucia touring company
like Real St. Lucia Tours, these show you a great time. Not the boring
guided tours where you sit and listen to a guide talk away, while you’re
falling asleep. I always got into the fun, exploring, discovering, and
sampling St. Lucia’s finest delicacies. The Fish Fiesta on a Friday
night at Anse La Raye, really brought it, eating barbequed jumbo lobster
fresh from the sea, and throwing down the local Piton beer, was my
evening delight. The round the island St. Lucia bash with our special
guide and taxi driver, Ian, was a Caribbean fete. Looking forward to
seeing St. Lucia in the next 6 months, and booking my next island fiesta
with Janus at Real St. Lucia Tours. Thanks man.